Return & Refund Policy

Last updated: 25 July 2026

Kartup AI is a product discovery and price comparison service. We do not sell anything. This page explains who handles a return when something goes wrong with an order, and what we can and cannot do about it.

The short version

Kartup AI is not the seller. When you tap a Buy or Check Price button, you leave Kartup and complete your purchase on the retailer's own website — Amazon, Flipkart, Myntra, Nykaa, Croma, Reliance Digital, Tata CLiQ, AJIO, Vijay Sales or another store. Your order is placed with that retailer, paid to that retailer, invoiced by that retailer and shipped by that retailer.

So returns are handled by the retailer, not by us. Start a return in the account you used to buy the item, on the store you bought it from. We have no access to your order and no ability to accept a return, authorise a replacement or issue a refund.

What Kartup AI does not do

Because we never take part in the transaction, Kartup AI:

• does not stock, own, handle, inspect or dispatch any product;
• does not accept payment for any product, and never holds your money;
• does not issue invoices, tax documents or credit notes for products;
• does not operate a warehouse, return address or reverse-pickup service;
• cannot cancel, modify, track, return, replace, repair or refund an order;
• is not the manufacturer, importer or authorised service centre for any product listed.

Sending a product to Kartup AI will not produce a refund. We have no facility to receive returned goods, and we cannot be responsible for items posted to us.

Who is responsible for what

The retailer is the seller and the counterparty to your purchase. The retailer's own return window, refund method, restocking terms, exchange rules, reverse-pickup arrangements and dispute process govern your order in full. Those terms are set by the retailer and can change at any time without notice to us.

The manufacturer or brand is responsible for product warranty, service and spare parts.

Kartup AI is responsible for the accuracy and honesty of the information we publish about a listing, on the terms in our Terms & Conditions and Legal Disclaimer.

Prices, stock and listing information

We show prices and availability gathered from public retailer pages, and we timestamp every price so you can see when it was last checked. Retail prices, offers and stock change constantly. A price on Kartup may already be out of date by the time you reach the store, and the price on the retailer's page at checkout is the only price that binds anyone.

A price shown on Kartup AI is information, not an offer to sell, and it does not create a contract. If a listing on Kartup is wrong, incomplete or out of date, that is not a basis for a refund from us, because we did not sell you the item — but please tell us and we will correct it.

Cancelled, undelivered or wrong orders

If your order arrives damaged, arrives incorrect, or never arrives, raise it with the retailer through their grievance process. Every major Indian retailer is required to publish grievance officer contact details under the Consumer Protection (E-Commerce) Rules, 2020, and to respond within the timelines set out there.

We will help where we usefully can: if you write to us, we will point you to the retailer's current returns process and grievance contact for that store. That is assistance, not an assumption of the retailer's obligations.

Kartup AI's own services

Kartup AI's search, comparison and alert features are provided free of charge. Because no fee is charged for them, there is nothing to refund. If we introduce a paid feature in future, the refund terms for it will be published on this page and at the point of purchase before you pay.

Affiliate links

Some outbound links are affiliate links, and a retailer may pay us a commission on a completed purchase. This costs you nothing extra and gives us no role in your order, no visibility of it and no authority over its return. Full detail is in our Affiliate Disclosure.

Your statutory rights

Nothing on this page limits, excludes or replaces any right you have against a seller, manufacturer or service provider under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law. Where any part of this policy conflicts with a right that cannot lawfully be excluded, that right prevails and the rest of this policy continues to apply.

This policy describes our role. It does not reduce the retailer's obligations to you, and we do not ask you to waive anything.

Grievance contact

For anything about Kartup AI itself — a wrong price, a broken link, a listing that misrepresents a product, or a complaint about this policy:

Email: [email protected]

We aim to acknowledge within 48 hours and resolve within 15 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

For anything about an order, a delivery or a refund, contact the retailer you bought from. We cannot act on your behalf with them.

Changes to this policy

We may update this page as our services change. The "Last updated" date above always reflects the current version.

The Smart Way Of Shopping. — Kartup AI